Shipping policy
Last updated: August 3, 2026
At PulseTech, we work with trusted global suppliers to bring you quality consumer electronics at competitive prices. Because of this, some orders are shipped directly from our fulfillment partners.
Order Processing
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| Portugal | 7–15 business days |
| Europe | 7–15 business days |
| United Kingdom | 7–15 business days |
| United States | 7–20 business days |
| Canada | 8–20 business days |
| Australia & New Zealand | 8–20 business days |
| Rest of World | 10–25 business days |
Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 2–5 business days for tracking information to become active after dispatch.
Multiple Packages
If you order multiple products, they may arrive in separate packages.
This allows us to ship your items as quickly as possible from the nearest available fulfillment location.
Customs & Import Charges
International customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.
These charges are determined by your local customs authority and are not controlled by PulseTech.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
PulseTech is not responsible for orders delivered to incorrectly supplied addresses.
If you notice an error, contact us immediately at j.sm16993@gmail.com. We will do our best to update your order before it ships.
Delayed Orders
While most orders arrive within the estimated delivery window, occasional delays may occur due to customs processing, carrier delays, severe weather, or peak shopping periods.
We appreciate your patience and will always assist you in tracking your order.
Lost or Damaged Packages
If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at j.sm16993@gmail.com, including your order number and clear photos of the issue.
Contact
If you have any questions regarding shipping, please contact:
Email: j.sm16993@gmail.com