Refund policy
Last updated: August 2, 2026
Returns
If you are located in the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- All accessories and included items must be returned.
- Proof of purchase or your order number must be provided.
To request a return, please email j.sm16993@gmail.com before sending any items back.
Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery by emailing j.sm16993@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
If your claim is approved, we will arrange a replacement or refund where appropriate.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
- Used products
- Products damaged through misuse
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Hygiene products that have been opened where applicable
Exchanges
We do not offer direct exchanges.
If your item is damaged or defective, we will determine whether a replacement or refund is the most appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
Unless the product is defective, damaged, or sent in error, customers are responsible for the cost of return shipping.
Contact
For all return and refund enquiries, please contact:
Email: j.sm16993@gmail.com