Orders
How do I place an order?
Simply add your chosen products to your cart, proceed to checkout, and complete your payment using one of our secure payment methods.
Can I cancel my order?
Orders can only be cancelled before they have been processed for shipment.
Please contact us as soon as possible after placing your order.
Can I change my shipping address?
Yes, if your order has not yet been dispatched.
Email us immediately at j.sm16993@gmail.com.
Shipping
How long does shipping take?
Most orders arrive within 7–15 business days, although delivery times may vary depending on your location.
Do you ship internationally?
Yes! We ship to most countries worldwide.
How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking number.
Why did my order arrive in multiple packages?
Some products are shipped from different fulfillment centres, so they may arrive separately.
Returns & Refunds
Can I return my order?
If you are located in the European Union, you may have a legal right to return eligible items within 14 days of delivery, subject to applicable consumer protection laws.
Please see our Refund & Return Policy for full details.
My item arrived damaged.
Please contact us within 48 hours of delivery and include photos of the damage.
We'll review your claim and provide an appropriate resolution.
How long do refunds take?
Approved refunds are typically processed within 10 business days, although your bank may require additional processing time.
Products
Are your products genuine?
We source our products from carefully selected suppliers to ensure they meet our quality standards.
Do your power banks support fast charging?
Many of our power banks support fast charging technologies such as USB-C Power Delivery (PD) and Quick Charge (QC). Please check the product specifications for compatibility.
Are your phone cases MagSafe compatible?
Selected models are fully MagSafe compatible. Please refer to the product description before purchasing.
Which power bank should I choose?
- 10,000mAh: Everyday use, lightweight and pocket-friendly.
- 20,000mAh: Longer trips, multiple devices, or extended use.
- 30,000mAh+: Heavy users, travel, and outdoor activities.
Will your chargers work with my phone?
Our chargers are compatible with most modern smartphones, tablets, and USB-powered devices. Compatibility details are listed on each product page.
Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through Shopify's secure, encrypted payment system. PulseTech does not store your payment card information.
Contact
How can I contact PulseTech?
Email us anytime at:
We aim to respond to all enquiries within 24 business hours.